FAQ Page

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1.What Shipping Methods Are Available?

  • Standard Ground: Standard Ground includes delivery via Registered Air Mail. Arrive within 14-20 Days
  • Expedited Ground: Items upgraded to Expedited Ground will ship via UPS®, FedEx Ground, or a similar carrier. Expedited Ground is not available for all items. Arrive within 7-14 Days
  • 2nd Day Air: Items upgraded to 2nd Day Air will ship via UPS, FedEx Ground or a similar carrier. 2nd Day Air is not available for all items. Arrive within 10 Days
  • Overnight: Items upgraded to Overnight will ship via UPS, FedEx Ground or a similar carrier. Overnight shipping is not available for all items. Arrive within 7 Days
  • Priority Overnight: Items upgraded to Priority Overnight will ship via UPS, FedEx Ground, or a similar carrier. Priority Overnight is not available for all items. Arrive within 4-7 Days


The delivery date is based upon managing time, the shipping service is chosen, and when we receive payment. In some specific cases, the delivery date will be different. By understanding the estimated delivery date, you are able to determine how much time it will take to get your item.

Express deliveries

FedEx, UPS Express Worldwide full tracking, 5-10 days

3.Do You Ship Internationally?

Simply input your shipping address and utilize the nation dropdown to select your country from the list which appears.

Worldwide shipping timeframes could be harder to estimate correctly (compared to national transport ), because of the numerous factors involved. Normally, USPS First Class Mail International may take anywhere from ten days to three weeks to arrive at the destination state, and customs may take following that. It’s usually better to place a global order in advance of the time you require it!

We offer expedited international shipping on our website also; USPS lists the shipping time for Priority Mail International, the next step up, as 6-10 business days. USPS Express International Mail lists 3-5 days for shipping. You can visit USPS’s International Shipping site for more info.

Customs, duties, and taxes differ widely from country please check for information about costs that are projected. (Customs/VAT fees must be covered by the receiver, and can’t be covered in advance).

4.What Payment Methods Are Accepted?

Greatest Ways to Send Money Internationally

  • TransferWise brings a streamlined approach to international cash transfers for sending money between your bank accounts and another in a different nation.
  • PayPal We accept PAYPAL. Utilizing TransferWise is possible.. Transferring via PayPal prices a minimum of 4.5percent when moving money across borders. MassPay, their cheapest method costs a 2% commission and then adds an extra 2.5% currency transfer fee.

If you send $1000 overseas you $45 charge. By using TransferWise, you are charged a maximum of 1 percent for no commission and the transfer for the currency exchange which means the total cost is $10. That’s a significant difference!

It is possible to use the credit card through

5.Is there any warranty on products?

  • Ayu Dental offers a 60-day guarantee on all instruments. If you purchase a device that does not meet your expectations or has a manufacturer defect, return it to Ayu Dental with your dealer invoice, and we will exchange it or give you a full refund. Products must be returned with the invoice within 60 days of the date listed on the invoice for exchange or refund.
  • Ayu Dental also provides a limited warranty against defects in materials and quality, providing limitations listed below are not present. After 60 days from the date of the invoice, Ayu Dental will, at its discretion, assess instruments with which you have an issue, and determine whether to replace the tool based on that assessment. An invoice must be returned with the instruments for Ayu Dental to evaluate instruments for replacement.
  • Ayu Dental instruments have an expected lifetime. Ayu Dental scalers and curettes hold their edge longer due to the hardness of the steel and will last longer than most tools when maintained and sharpened correctly.  Our handles are made of a durable, high-temperature resin that withstands the demands of a busy office. All Ayu Dental products must be cleaned and sterilized according to guidelines.

5.What is Return Policy?

  • If you are not fully satisfied with a product, call us within 30 days of shipment. Ayu Dental will issue a full credit or refund, even if the product has been opened or used. Just box up the product with a copy of the invoice, affix the label, and give the package to UPS or FedEx at your convenience.
    • Return Authorization

    We will send our designated courier to pick up the item. Those preferring to consult their sales representative may do so providing that RA is offered before returning goods for credit or repairs. Returned items received by our Customer Returns Department without prior authorization may result in the returned item being denied credit and replacement.

    • Defective Items

    In the event an item is faulty, please contact us with the issue so that the severity of the defect can be measured, and the manufacturer can be notified. We may require the item to be returned for analysis.

    • Claims

    Shortages or damages must be reported within two (2) business days of the delivery date.

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